Reporting to the Assistant Dean, Office of Graduate and Professional Success of the Division of Graduate Education (DGE). Working closely with another academic case manager in the Division, the Academic Case Manager is responsible for coordinating, implementing, and evaluating case management services for graduate students and postdoctoral scholars who are experiencing challenges affecting their academic progress. These may include financial concerns, health and wellness issues, and interpersonal conflicts. Duties include: providing direct case management support to graduate students and postdoctoral scholars; recommending and coordinating strategies and solutions to academic departments about responding to scholars experiencing difficulties that impact their educational and research progress; and collaborating on presentations and trainings for students, staff, and faculty to improve holistic support practices. Incumbent will work collaboratively in a team setting with Division of Graduate Education leadership, Office of the Dean of Students, Counseling and Psychological Services, Staff and Faculty Counseling Center, UCPD, UCLA Consultation and Response Team, UCLA Economic Crisis Response Team, and others to provide information and referrals to address needs that are impacting the academic progress of graduate students and postdoctoral scholars.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
22
Records
Qualifications
Required/Preferred
1. Bachelor's degree in related area and / or equivalent experience / training. Advanced degree preferred.
Required
2. Demonstrated ability to interpret and analyze relevant university policies and procedures.
Required
3. Advanced knowledge of federal regulations governing privacy rights and protections related to student records, including FERPA and HIPAA.
Required
4. Understanding of basic cybersecurity principles for protecting student information, electronic communications and documents on local devices, shared networks and systems.
Required
5. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Required
6. Strong verbal, written and interpersonal communication skills and ability to convey information to individuals at various organizational levels.
Required
7. Demonstrated skills in working with collaborative teams.
Required
8. Demonstrated skills in producing clear, grammatically correct, well-constructed correspondence and oral and written reports.
Required
9. Ability to screen, assess, and counsel graduate students and postdoctoral scholars who are having academic and scholarly difficulties.
Required
10. Advanced skills to develop and implement new programs that will support students' ability to successfully navigate the campus and that will assist departments in understanding how to best respond to students in need.
Required
11. Ability to communicate, engage, and develop rapport with a diverse campus community.
Required
12. Demonstrated skills in crisis management under conditions of limited supervision, high demand, and rapidly changing circumstances.
Required
13. Ability to maintain factual case records.
Required
14. Ability to work independently, and to build effective networks and collaborative partnerships.
Required
15. Ability to work at multiple locations with flexibility in hours (for example, evening hours may be required for special events or programming).
Required
16. Skill in interacting diplomatically with the public when faced with demands or requests for action that may violate federal or state law or University policy and procedure.
Required
17. Ability to maintain equanimity, sensitivity, and judgement in the face of resistance, indifference, or hostility during conflict or confrontations.
Required
18. Ability to work in-person occasional evenings and weekends.
Required
19. Advanced experience working with graduate students and postdoctoral scholars in an educational setting.
Preferred
20. Working knowledge of university and labor contract policies and regulations pertaining to graduate students and postdoctoral scholars, such as University of California Academic Senate Regulations, Financial Aid and Fellowships policies, the UCLA Student Code of Conduct, and the UC collective bargaining agreement for postdoctoral scholars.
Preferred
21. Knowledge of available resources of the broader Los Angeles and Southern California region that can assist students and postdoctoral scholars in meeting their scholarly and social needs.
Preferred
22. Working knowledge of mental health services for graduate students and postdoctoral scholars.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
07-10-2023
External Posting Date:
