Job Title
Executive, Refunds
Reports To
Senior Executive, Refunds
Role Purpose
Ensure refund processing are done on timely manner as per agreed SLA.
Key Accountability
- Verify and approve refund application from travel agent in BSPlink.
- Attend expired tickets application by checking from ARA and ensure that all supporting documents are submitted for approval.
- Ensure Station compliance to upload all Refunds document via MH Refund portal.
- To update refund processing status monthly for preparation of monthly report.
- To assist on any ad-hoc task assign by superior.
- Undertake additional responsibilities to support / replace other team member roles if required.
Qualifications & Working Experience
Diploma or Degree in Accounting/ Finance and/ or professional qualification (ACCA, ICAEW, CPA, MIA, etc.) with 0-2 years experience in Accounting and/ or Finance.
Skills & Knowledge
- Possess in-depth understanding of accounting principles and practices.
- Verse with ERP and other business / accounting tools.
- Posses good knowledge of Word processing, spreadsheet and presentation tools (Word / Excel / Power point).
- Understand his / her role in the team and how it impacts the overall outcome of the process.
- Provide day to day guidance and help to officers in the team.
- Industry Knowledge: Need Industry knowledge of aviation industry or knowledge of the job role.
Key Challenges
- Managing the refund volumes.
- To handle dispute/queries raised by BU's.
