· Assists guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
· Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verifying the guest’s name and room number.
· Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties to be equipped to answer guest enquiries and questions.
· Records all tasks in the applicable forms or Log books.
· Communicates with guest effectively, well responds in timely manner.
· Works in a team, i.e. caring about other team members and different nationalities.
· Ensures the quality of the bell service department.
· Welcomes guests and assist with baggage, packages, briefcases etc.
· Establishes a good rapport with the guests.
· Ensures the transfer of all baggage to guestrooms without delay.
· Stores Guest baggage securely & following hotel policies when requested
· Supervises the security of guests’ property during transfers and/or storage in the baggage area
· Keeps the luggage room clean and in order at all times and ensure luggage rooms are kept locked when not in use.
Job Type: Full-time
