Timings: 5 PM - 2 AM
Location: Phase 4, Bahria Town. Islamabad
Key Requirements:
- Excellent Communication Skills
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
- Strong negotiation skills, with ability follow-through on client contracts
Job Description:
- Accountable for proactively handling inbound client inquiries.
- Escalate issues based on priority to the appropriate individuals.
- Organize, record, and follow up on each query.
- Resolve customer problems in coordination with cross functional teams in timely manner.
- Provide product and service information to customers.
- Planning and presenting reports on account progress, goals, and establishing a timeline of performance to share with team members and stakeholders
- Document different client queries in order to build a central repository of information.
- Ability to independently manage the interactions with various unified teams.
- Serve as the link of communication between key customers and internal teams.
- Work as a team member to achieve the department targets for client satisfaction.
Job Type: Full-time
Salary: Rs55,000.00 - Rs65,000.00 per month
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