Field Service Engineer m/w [Belgium]

 

Requisition Number

EMEA10660

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Employment Type

Full-time

Location

Brussels

What Is It Like To Work at Zimmer Biomet

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package

• Possibility to grow, develop, and be promoted within a Team
• Friendly, warm and creative atmosphere
• Healthy, inspiring, and international work environment
• Ongoing coaching and talent development
• Access to future career opportunities
• Hybrid work model
• Competitive reward packages
• Annual bonus
• Social and CSR events
• Wellbeing initiatives

What You Can Expect

As a Field Service Engineer m/w, you will be responsible for the onsite technical service through EMEA with the focus on the Benelux region.

You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital.

You play a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support you provide on time precise documentation of all service orders to our manufacturing sites and Quality department.

How You Create Impact

• Provide direct first line support and troubleshooting through various communication channels (email/phone/app)

• Perform on-call emergency repairs for ROSA© on site in the assigned territory

• Investigate product complaints to identify root cause analysis following established processes

• Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes

• Manage quarterly scheduled preventive maintenance and upgrades for the regional install base

• Supporting new installation of the ROSA© through the BeNelux

• Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department

• Understand and operate within standard and site-specific Operating Room protocol.

• Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event

• Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.

What Will Make You Stand Out

• B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
• Fluent in English ; ideally fluent in French and in Dutch

What Will Make You Successful

• 1-3 years experience of field support, engineering, or other customer facing function preferably with a medical device company
• Prior experience with Robotics or capital medical equipment preferred
• Excellent communication, organizational and customer relation skills
• Ability to evaluate multiple customer issues and set priorities, ability to manage processes
• Ability to work independently

Who We Are

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

Looking to make an impact? Join us and make a difference.

Learn more about us by visiting zimmerbiomet.com

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